Our Promise

At CARTCLOUD LLC, we pour our passion into creating beautifully crafted, high-quality bed products designed to bring you comfort and happiness for years to come. We’re confident you’ll love your purchase, which is why we offer a 30-day hassle-free return policy. If for any reason you’re not completely satisfied, we’ll make it right—plus, returns are always FREE!

. Return Eligibility

1.1 How to Start a Return

Returning an item is easy:

  • You must submit your return request within 30 days from the delivery date.
  • Requests made after this period will not be eligible.
  • Once approved, a prepaid return label will be emailed to you.

1.2 Item Condition Requirements

To qualify for a return:

  • Products must be unused, not washed, and in original packaging with all labels intact.
  • Items that are used, altered, or damaged due to customer mishandling are not returnable.

1.3 Non-Returnable Products

We are unable to accept returns for:

  • Personal hygiene items
  • Items marked final sale
  • Custom or personalized orders

1.4 Return Shipping Costs

There is no fee for returning eligible items—return shipping is free.

2. Refund Timeline

After receiving and inspecting the returned product:

  • A refund will be processed to your original payment method within 10 business days.
  • You will be notified by email when your refund is complete.

3. If Your Refund Is Delayed

If 10 business days have passed and you haven’t received your refund:

  • First, check with your bank or card provider.
  • Then, contact your credit card company for updates.
  • If you’re still having trouble, contact us at support@cartcloud.store.

4. Damaged or Defective Orders

If your item is damaged or faulty on arrival:

  • Please contact us within 24 hours of receiving your order.
  • Send photos of the damage and your order number to support@cartcloud.store
  • We’ll arrange for a replacement, refund, or exchange.

5. Exchange Policy

Want to exchange an item?

  • We do allow exchanges.
  • Reach out to us, and we’ll guide you through the steps

6. Contact Us

  • Business Name: CARTCLOUD LLC
  • Contact: +1 (760) 773-2337
  •  Email: support@cartcloud.store
  • Address: 74854 Velie Way #1, Palm Desert, California 92260, United States
  • Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)