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Shipping Policy of CARTCLOUD LLC

CARTCLOUD LLC, we’re dedicated to a smooth, reliable shipping process. Our policy is designed to get your order to your home quickly and in pristine condition, so you can start enjoying better sleep sooner.

1. Origin of Shipment

All orders are shipped from:
45 W 7TH ST COVINGTON, KY 41011 United States

2. International Delivery

We currently do not ship outside the United States.

3. Delivery Fees

We offer free shipping nationwide, including destinations in Alaska and Hawaii.
There are no hidden fees on any order.

4. Delivery Carriers

Depending on your location and order size, we ship via trusted carriers such as USPS, UPS, or FedEx.

5. Order Cut-Off Time

Orders placed after 6:00 PM EST will be handled on the next business day.

6. Time Reference

All processing and shipping schedules follow the Eastern Standard Time (EST) zone.

7. Delivery Timeline

  • Processing Time: 1–2 business days
  • Shipping Time: 3–5 business days
  • Total Estimated Delivery: 4–7 business days

8. Tracking Information

Once your order is shipped, a tracking number will be sent to your email. You can monitor your package through the carrier’s tracking tool.

9. Return & Refund Overview

  • Returns Accepted: Within 30 days from delivery date
  • Refund Process: A refund will be processed to your original payment method within 10 business days

10. Shipping Problems

  • Wrong/Damaged Orders: Report within 24 hours of receiving your delivery
  • Missing Shipments: Contact us if the package hasn’t arrived within 10 business days from shipment

11. Changes & Cancellations

You may cancel or modify your order within 24 hours of purchase. After this period, any updates will be subject to our return policy.

12. Unexpected Delays

In rare cases of delays due to weather, carrier disruptions, or unforeseen events, we’ll notify you promptly via email.

CONTACT US

Business Name: CARTCLOUD LLC
Contact: +1 (760) 773-2337
 Email: support@cartcloud.store
Address:45 W 7TH ST COVINGTON, KY 41011 United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)